Cue Capital Limited Partnership MEMBER: FINRA/SIPC (“Cue;” “the Firm”) has created and implemented a business continuity plan (“BCP”) in an effort to mitigate the effects related to unforeseen business interruptions. This BCP is designed to enable the Firm to continue or resume operations in the event of an emergency or significant business disruption (“SBD”).
Communications and locations of Employees during a disruption
In the event of an SBD, Cue will communicate with its employees in several different ways. The Firm will employ principally a tiered calling tree, which would be implemented by management in the event of an SBD. The BCP also addresses the relocation of staff to alternate back-up locations in the New York area and elsewhere that would be immediately available with all of the equipment needed to run the Firm’s operations for an interim period of time. Cue has identified mission critical applications necessary to the successful use of the alternate location and has made preparations to have them available in the event they are needed at the alternate location. Recovery time for most of the applications and relocation to the alternate location is expected to range from immediate to 24-48 hours.
Communications with Customers
Cue currently communicates with its customers using the telephone, email, fax, US mail, and in person. In the event of an SBD, Cue will assess which means of communication are still available and use the means closest in speed to the means used in the past. Additionally, if all traditional communications are not available, Cue may have the ability to post emergency contact information and instructions on its web site: www.cuecapital.net
Books & Records
Cue maintains its hard-copy Books and Records and electronic records primarily at its Main Office and back-up Books and Records at alternate locations. If records are lost as the result of a business disruption or for any other reason, Cue has the means to physically recover data from both physical and electronic back-up locations.
Vendors and Counterparties
Cue’s BCP may need to rely upon the recovery and restoration of services provided by various critical business constituents at both its primary and alternate locations. Cue has considered the extent to which the Firm may be able to depend upon these business relationships during an SBD as a part of its decision to do business with the constituent. Where possible the Firm has engaged and/or vetted alternate arrangements in order to avoid extended business disruptions in the case of a business constituent not being able to provide needed goods or services in an emergency.
Cue’s BCP is designed to address the continued operation of the Firm in the event of an emergency situation or SBD. However, all risks of business interruption cannot be eliminated and Cue cannot guarantee that systems will always be available or recoverable following an SBD. Furthermore, Cue has no control over and must rely upon the disaster recovery plans of its various critical business constituents, and vendors it may depend upon from time to time. The information contained in this disclosure is provided by Cue for informational purposes only, and nothing contained herein shall be construed to amend, supplement or otherwise modify any of the terms and conditions set forth in any agreement between you and Cue.